Privacy Policy Personal Data Cookies

PRIVACY POLICY

HERA HOTEL

Last update: [06/04/2026]

At Hera Hotel, located in Greece, we are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

 

1. Data Controller

The data controller responsible for processing your personal data is:

Hera Hotel

Address: L. Dimokratias 179, 68132, Alexandroupoli

Phone: +302551028200, +302551028300

Email: info@herahotelaxd.com

 

2. Personal Data We Collect

When you use our website or make a reservation, we may collect:

  • Full name
  • Email address
  • Phone number
  • Address and country of residence
  • Reservation details (dates, room type, preferences)
  • Payment-related information (processed securely via third-party providers)
  • Identification details (only when required by Greek law during check-in)
  • IP address and website usage data
  • Messages sent via contact or inquiry forms

 

3. Purpose of Data Processing

Your personal data is processed for the following purposes:

  • To manage and confirm reservations
  • To provide hotel accommodation and related services
  • To communicate with you before, during, or after your stay
  • To comply with legal obligations under Greek law
  • To improve our website and services
  • To ensure website security and prevent fraud

 

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to fulfill your booking
  • Legal obligation – compliance with Greek hospitality and tax laws
  • Legitimate interest – service improvement and security
  • Consent – for newsletters or marketing communications (if applicable)

 

5. Data Sharing and Disclosure

We do not sell or rent your personal data. Data may be shared only with:

  • Online booking platforms and payment processors
  • IT and website service providers
  • Accounting and legal advisors
  • Public authorities when required by Greek or EU law

All third parties are required to comply with GDPR standards.

 

6. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as EU Standard Contractual Clauses.

 

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with Greek legal, tax, and accounting requirements

Once no longer required, data is securely deleted or anonymized.

 

8. Your Rights Under GDPR

As a data subject, you have the right to:

  • Access your personal data
  • Request correction or update
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Hellenic Data Protection Authority (HDPA)

 

9. Cookies Policy

Our website uses cookies to ensure proper functionality and improve user experience. For more information, please refer to our Cookies Policy or manage your preferences via the cookie banner.

 

10. Website Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

 

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated effective date.

 

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Hera Hotel

Email: info@herahotelaxd.com

Phone: +302551028200, +302551028300